Refund policy
We offer a 14-day return policy from the date you receive your order.
Eligibility for Return To be eligible for a return, the item must be in the same condition as received, unused or unworn, with original tags and in its original packaging. Proof of purchase is required.
How to Start a Return
Please contact us at mtsabatrading@gmail.com before sending any item back.
If your return request is approved, we will provide the return address and detailed return instructions.
Returns sent without prior contact or approval may not be accepted.
European Union 14-Day Cooling-Off Right If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection laws. Returned items must be in the same condition as received, unused, with tags, and in original packaging.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the following cases:
.The item is defective, damaged, or incorrect
.Return shipping costs must be covered by law
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to the original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to post the refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including but not limited to:
.Perishable goods (such as food, flowers, or plants)
.Custom or personalized products
.Personal care goods (such as beauty products)
.Hazardous materials, flammable liquids, or gases
.Digital downloads
.Sale items and gift cards
Contact Us
If you have any questions or concerns about a specific item, please contact us at